FieldResolve tops 40,000 documents across 36 manufacturers

By AI, Created 11:16 PM UTC, June 02, 2026, /AGP/ – The CMOOR Group says its AI-powered FieldResolve platform now includes more than 40,000 documents from 36 manufacturers, expanding technical support for security and fire integrators. The update is meant to help technicians troubleshoot mixed-brand systems faster while keeping job-site data encrypted.

Why it matters: - Security and fire integrators often work on mixed-brand systems, not single-manufacturer installs. - FieldResolve is designed to support real-world troubleshooting across those multi-manufacturer jobs. - Faster answers can cut service-call time and reduce unnecessary truck rolls. - Better troubleshooting can also protect customer relationships on large sites such as schools, hospitals, high-rise buildings, and enterprise campuses.

What happened: - The CMOOR Group announced that FieldResolve now holds more than 40,000 documents across 36 unique manufacturers. - The company described the milestone as a major expansion of its AI-powered field support platform for security and fire professionals. - The updated knowledge base covers products used in access control, intrusion detection, fire alarms, video surveillance, and related systems. - Connie Moorhead, CEO and founder of The CMOOR Group, said real-world security integration often involves Johnson Controls panels, Bosch detectors, Avigilon cameras, and Kidde Commercial fire systems in the same building.

The details: - FieldResolve lets technicians build a project that mirrors an actual installation, including every manufacturer present on the job. - Users can ask questions in plain language and get sourced answers from the platform’s document library. - The knowledge base includes products from Honeywell, Bosch, DMP, Kidde Commercial, and additional manufacturers. - The platform is intended to help technicians identify whether a fault stems from a panel, a device, wiring, or an integration between manufacturers. - The CMOOR Group says the system reduces time spent searching manuals or waiting on manufacturer support. - The company also says FieldResolve can eliminate unnecessary truck rolls. - FieldResolve uses end-to-end encryption for queries and results. - The company says none of that data feeds into the broader large language model. - The platform is positioned as an enterprise-grade privacy tool for environments with proprietary system details and installation data.

Between the lines: - The product push reflects a broader shift in field support toward AI tools built around actual job-site complexity, not static document search. - The emphasis on encryption suggests privacy is a key selling point for manufacturers and integrators that handle sensitive system information. - The 40,000-document mark helps differentiate FieldResolve by scale, but the bigger pitch is relevance: mixed-manufacturer troubleshooting in one place.

What’s next: - The CMOOR Group says FieldResolve will continue to grow as a field-ready technical partner for life safety and security professionals. - The company appears to be positioning the platform as a core support layer for installations that involve multiple manufacturers and complex service issues. - The CMOOR Group also says it will keep expanding the platform’s document library and manufacturer coverage.

The bottom line: - FieldResolve is now larger and more tailored to real-world troubleshooting, with a document base built for the mixed-brand systems that security and fire technicians actually service. - More information: the company’s announcement